These Terms are an agreement between you and Kfir Shlomi, doing business as Lucky Studio Gaming (“we”, “us”), the developer of the LuckForge mobile game (“the Game”). By downloading or playing the Game you agree to these Terms and to our Privacy Policy. If you do not agree, please do not play.
1. Who can play
- You must be 13 or older.
- If you are under the age of majority where you live, a parent or guardian must agree to these Terms for you, and is responsible for your purchases.
- You may use the Game only for personal, non-commercial entertainment.
2. Your account
- The Game creates an anonymous account for you on your device. You can link it to Sign in with Apple or Sign in with Google, so the same account comes back after a reinstall or on a new device. A guest account that is not linked lives only on that device and its cloud copy, and may be lost with the device.
- Keep your device, your Apple ID and your Google Account secure; activity on your account is your responsibility.
- Your progress is saved in the cloud. We are not responsible for progress lost because of a deleted app, a reset device or an account you deleted yourself.
- You can delete your account at any time from Settings → Account Delete. Deletion is permanent.
3. License
- We give you a personal, limited, non-exclusive, non-transferable, revocable license to download and play the Game on devices you own or control.
- All rights in the Game belong to us or our licensors. This includes its code, art, characters, names, music and the LuckForge name. You may not copy, modify, sell, rent, reverse-engineer or redistribute the Game, except where the law allows it.
- If you downloaded the Game from the Apple App Store, Apple’s Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies. Where it conflicts with these Terms on Apple-specific points, Apple’s terms win. Apple is not responsible for the Game or its support.
4. Rules of play
You agree not to:
- Cheat: use hacks, bots, modified clients, automation, or exploit bugs to gain an advantage.
- Interfere with the Game’s servers or other players’ play.
- Buy, sell, trade or transfer accounts, items or virtual currency outside the Game.
- Impersonate us or another player, or choose an offensive or misleading player name.
- Break any law while using the Game.
If you find a bug that gives an unfair advantage, please report it to support@luckystudiosgaming.com instead of using it.
5. Chat and community rules
The world chat is for friendly conversation between players.
In the chat, do not post:
- harassment, bullying, threats, hate speech, or sexual content;
- spam, advertising, scams or links;
- your own or anyone else’s personal information: real names, addresses, phone numbers, social accounts.
How the chat works:
- Messages are short (up to 50 characters), use English letters only (no emoji), and pass through a word filter.
- The chat is not saved: it starts empty every time the Game is opened.
- You can Report (choosing one of six reasons) or Block any player by tapping their message.
What we may do: we may review reports, and we may mute, suspend or ban accounts that break these rules. We may do so without warning when the breach is serious.
We do not watch every message and are not responsible for what other players write. Never share personal information in the chat.
6. Virtual items, currency and purchases
6.1 What virtual items are
Rubies, coins, silver, soul stones, keys, chests, heroes, gear, skills, relics, Battle Pass tokens and every other in-game item (“Virtual Items”):
- are a limited license to use content inside the Game;
- have no real-world money value;
- cannot be exchanged for real money or anything outside the Game;
- cannot be transferred to another account.
6.2 Purchases
- Purchases are made through the Apple App Store and are subject to Apple’s terms. Prices are shown in the store before you pay.
- After the store confirms payment, the item is added to your account.
- If something you paid for did not arrive, contact support@luckystudiosgaming.com.
6.3 Items bought once
- AD Remove and 2x Speed (Lifetime) last for as long as the Game is offered. Without 2x Speed, watching a rewarded ad gives 5 minutes of double speed, which can add up to 30 minutes. You can bring them back on a new device with Settings → Restore, using the same Apple ID.
- Starter Package and My First Hero can be bought once per account. What they contain is used up like any other item.
6.4 Battle Pass
- A Battle Pass purchase unlocks the premium reward track for the current season only.
- A new season starts on the 1st of every month at 12:00 UTC. The premium track must then be bought again.
- Rewards not claimed before the season ends may be lost.
6.5 Refunds
- All purchases are final. We do not give refunds for purchases or Virtual Items, including unused items, items lost when you delete your account, and Battle Pass seasons that have ended.
- Payments are made through the Apple App Store. Apple reviews any refund request under its own policies at https://reportaproblem.apple.com. We do not decide those requests.
- Nothing in these Terms takes away consumer rights that the law where you live does not allow to be waived.
6.6 Chances and rewards
- Some items (chests, summons, the Lucky Spin) give random rewards. The Game shows the drop rates for each, and they are also published on our drop rates page. Every 10th Wood, Silver or Gold Chest guarantees a minimum rarity.
- Rewards for watching ads are given only after the ad is watched to the end.
6.7 Changes to the Game
We may change, rebalance, add or remove Virtual Items, prices, features and content at any time, to keep the Game fair and working.
7. Advertising
- The Game shows ads, including optional “watch an ad for a reward” ads and full-screen ads between screens.
- Ads are provided by third parties, as described in the Privacy Policy. We are not responsible for what is advertised.
8. Ending your access
- You can stop playing and delete your account at any time.
- We may suspend or close an account that breaks these Terms.
- We may stop offering the Game. If we do, we will try to give reasonable notice in the Game. Virtual Items have no cash value and are not refunded when the Game ends, except where the law requires it.
9. Disclaimers
The Game is provided “as is” and “as available”. We do not promise that it will be uninterrupted, error-free, or always available, or that progress or items will never be lost because of technical problems. Some countries do not allow these exclusions, so some may not apply to you.
10. Limitation of liability
To the fullest extent the law allows:
- we are not liable for indirect, incidental or consequential damages, or for loss of data or Virtual Items;
- our total liability to you for any claim about the Game is limited to the amount you paid us in the 6 months before the claim.
Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under the law where you live.
11. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the courts of Ontario, Canada have jurisdiction. If you are a consumer in the EU or UK, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim there.
12. Changes to these Terms
When we change these Terms, we update the version and the date. If the change is important, the Game asks you to accept the new version. If you keep playing after accepting, the new Terms apply.
13. Contact
support@luckystudiosgaming.com Kfir Shlomi (Lucky Studio Gaming), 135 Roseheath Drive, Maple, Ontario L6A 1Z4, Canada