LuckForge / Support
Support
In the game, open Settings → Support: it writes the email for you, with your Player ID already in it. We usually answer within 2 business days.
Email us:support@luckystudiosgaming.com
Help us find your account
- Your Player ID. Open the game and go to Settings. Tap the copy icon next to your Player ID.
- What happened, and when.
- A screenshot, if you have one.
I bought something and didn't get it
Close the game completely and open it again. A paid purchase that wasn't delivered arrives on the next launch. Still missing? Email us your Player ID and the receipt from Apple (Settings → your name → Media & Purchases → Purchase History).
I got a new phone. How do I get my progress back?
If you used Sign in with Apple or Sign in with Google, open the game on the new phone and sign in with the same account: your progress comes back. A guest account cannot be moved to another phone.
How do I get my purchases back?
Lifetime purchases (AD Remove, 2x Speed) come back with Settings → Restore (next to Block List), signed in with the same Apple ID.
Can I get a refund?
All purchases are final, and we do not give refunds. Payments go through the App Store, so any refund request is reviewed by Apple under its own policies: reportaproblem.apple.com. See section 6.5 of the Terms of Service.
Someone is rude in the chat
Tap their message and choose Report or Block. You won't see messages from blocked players.
How do I stop personalized ads?
iPhone Settings → Privacy & Security → Tracking → turn off LuckForge. In Europe you can also change your choice in the game under Settings → Ad Choices. AD Remove in the Shop turns off the ads between screens.
Where do I find my Player ID?
In the game, open Settings. Your Player ID is on the "Player ID" row. Tap the copy icon next to it to copy it.